Most customers receive their seal within about a week.
1. Choose and order
Choose your seal and size. Type your name exactly as it appears on your residence card. Pay by card, Apple Pay, Google Pay or convenience store payment.
You get an order confirmation email right away.
2. Check your proof (free)
Within 1 business day, we email you an image of your seal. This is your proof.
- Looks good? Open the proof link in your email and select “Approve”.
- Want a change? Select “Request changes” and tell us what to change. Changes are free, up to 2 times. You can also reply to the email.
We never carve before you approve.
3. We carve your seal
After you approve, our craftsman in Osaka carves your seal. The rough shape is cut by machine, then every seal is finished by hand.
4. It arrives
We ship within 1–3 business days after you approve. Mailbox delivery in Japan is free. Hand delivery by TA-Q-BIN is ¥600 (Hokkaido and Okinawa ¥1,000). You can choose:
- Mailbox delivery — delivered to your mailbox (Yamato Nekopos or Japan Post), free.
- Hand delivery — handed to you in person (Yamato Transport TA-Q-BIN). You can choose a time slot. ¥600 (Hokkaido and Okinawa ¥1,000). Some remote islands may need an extra fee; we will email you before shipping.
After shipping, mailbox delivery takes 1–4 days and TA-Q-BIN takes 1–2 days.
5. Register it
If you ordered a registered seal, take it to your city office with your residence card. How to register your seal
Business days
Our business days are Monday to Friday, except Japanese public holidays. Orders and replies on weekends and holidays are handled on the next business day.
Busy times
We carve a limited number of seals each day to keep quality high. On busy days, we may stop taking orders until the next day. The order page will tell you if this happens.