Delivery
We deliver to addresses in Japan only. Mailbox delivery is free. Hand delivery by TA-Q-BIN is ¥600 (Hokkaido and Okinawa ¥1,000).
| Option | How it arrives | Cost |
|---|---|---|
| Mailbox delivery | Put in your mailbox by Yamato Nekopos or Japan Post. No time-slot selection. | Free |
| Hand delivery | Handed to you by Yamato Transport (TA-Q-BIN). Choose a time slot: morning, 14–16, 16–18, 18–20 or 19–21. | ¥600 (Hokkaido and Okinawa ¥1,000) |
Some remote islands may need an extra fee. We will email you before shipping.
When will it arrive?
- Proof: within 1 business day after your order (for convenience store payment, after your payment is confirmed)
- Shipping: within 1–3 business days after you approve your proof
- Delivery: mailbox delivery 1–4 days, TA-Q-BIN 1–2 days after shipping
Supplies-only orders ship within 1–3 business days after payment; no proof is needed. We email you when we ship and include a tracking number when the delivery service provides one.
Business days are Monday to Friday, except Japanese public holidays.
Cancellations
- Before you approve your proof: you can cancel and get a full refund.
- After you approve your proof: we start carving, so we cannot cancel.
Returns and remakes
Every seal is made with your name, so we cannot accept returns if you change your mind.
We make a new seal for free if:
- the seal is different from the proof you approved,
- the seal is cracked or damaged when it arrives, or
- your city office refuses it because of the size or name format we chose (once — see conditions below).
Registration promise conditions: you typed your name exactly as on your residence card, and, for katakana, your katakana name is recorded on your residence record.
If your seal differs from the approved proof or is damaged on arrival, please email us within 7 days after delivery with your order number and a photo.
10-year guarantee
If your seal cracks or chips in normal use within 10 years, we make a new one for free, in exchange for the damaged seal.
- Send us the damaged seal with your guarantee certificate or delivery note. We make the new seal with the same name, size and material.
- Shipping both ways is paid by you.
- Not covered: a lost seal, or damage from misuse or accidents.
- To start, email hello@kawachihanko.com with your order number and a photo of the damage.
Supplies returns
Supplies (cases, ink pads and mats): you can return unused, unopened items within 8 days after delivery. Return shipping is paid by you. Please email us before you send them back.
Email: hello@kawachihanko.com